{"id":2751,"date":"2026-10-19T18:42:07","date_gmt":"2026-10-19T18:42:07","guid":{"rendered":"https:\/\/oleocancunresort.com\/?page_id=2751"},"modified":"2026-10-20T21:03:12","modified_gmt":"2026-10-20T21:03:12","slug":"official-faq-of-oleo-cancun-resort","status":"publish","type":"page","link":"https:\/\/oleocancunresort.com\/es\/official-faq-of-oleo-cancun-resort\/","title":{"rendered":"Official FAQ"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"2751\" class=\"elementor elementor-2751\">\n\t\t\t\t<div class=\"elementor-element elementor-element-93bd7ae e-flex e-con-boxed e-con e-parent\" data-id=\"93bd7ae\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-5dee5b9 elementor-widget elementor-widget-shortcode\" data-id=\"5dee5b9\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"shortcode.default\">\n\t\t\t\t\t\t\t<div class=\"elementor-shortcode\"><script type=\"application\/ld+json\">{\"@context\":\"https:\/\/schema.org\",\"@type\":\"FAQPage\",\"mainEntity\":[{\"@type\":\"Question\",\"@id\":\"#q-16-02\",\"name\":\"How can I contact the Oleo Beach Cancun hotel?\",\"identifier\":\"16-02\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"@id\":\"#a-16-02\",\"text\":\"To reach the hotel staff, please find the details for each department below:<br><br>            <strong>Reception<\/strong><br>          Email: <a dir=\\\"ltr\\\" href=\\\"mailto:recepcion.oleo@dchotels.mx\\\">recepcion.oleo@dchotels.mx<\/a><br>Phone:  <a dir=\\\"ltr\\\" href=\\\"tel:+52 998 705 5861\\\">+52 998 705 5861<\/a><br>Toll-Free #: Not available<br>SMS: Not available<br><br>            <strong>Reservation<\/strong><br>          Email: <a dir=\\\"ltr\\\" href=\\\"mailto:reservas.oleo@dchotels.mx\\\">reservas.oleo@dchotels.mx<\/a><br>Phone:  <a dir=\\\"ltr\\\" href=\\\"tel:+52 998 705 5861\\\">+52 998 705 5861<\/a><br>Toll-Free #: Not available<br>SMS: Not available<br><br>            <strong>Spa<\/strong><br>          Email: <a dir=\\\"ltr\\\" href=\\\"mailto:spa.oleo@dchotels.mx\\\">spa.oleo@dchotels.mx<\/a><br>Phone:  <a dir=\\\"ltr\\\" href=\\\"tel:+52 998 705 5861\\\">+52 998 705 5861<\/a><br>Toll-Free #: Not available<br>SMS: Not available<br><br>            <strong>Invoice<\/strong><br>          Email: <a dir=\\\"ltr\\\" href=\\\"mailto:facturacxp.oleo@dchotels.mx\\\">facturacxp.oleo@dchotels.mx<\/a><br>Phone:  <a dir=\\\"ltr\\\" href=\\\"tel:+52 998 705 5861\\\">+52 998 705 5861<\/a><br>Toll-Free #: Not available<br>SMS: Not available\",\"dateModified\":\"2026-09-30T17:06:41.598Z\"}},{\"@type\":\"Question\",\"@id\":\"#q-18-01\",\"name\":\"Is there a restaurant in Oleo Beach Cancun hotel ?\",\"identifier\":\"18-01\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"@id\":\"#a-18-01\",\"text\":\"Definitely, Oleo Beach Cancun has 5 restaurants:<br><br><strong>Restaurant Azul:<\/strong><br>\u2022  International, Buffet<br>\u2022  Indoor<br>\u2022  Open 7\/7.<br>\u2022  Open all year.<br>\u2022  Opening times:<br>\u2002\u2022   from 11:00 to 20:00.<br>\u2022  Open for hotel residents only.<br>\u2022  Reservation is not mandatory.<br>\u2022  Kids friendly.<br>\u2022  Lunch boxes are not available.<br>\u2022  Max capacity: 98 pax.<br>\u2022  Pets are not accepted in the restaurant.<br>\u2022  Our restaurant is kids friendly.<br><br><strong>Restaurant Almar:<\/strong><br>\u2022  Mediterranean, Fine Dining<br>\u2022  Indoor<br>\u2022  Open on Mon, Wed, Fri and Sun.<br>\u2022  Open all year.<br>\u2022  Open for hotel residents only.<br>\u2022  Reservation is not mandatory.<br>\u2022  Kids friendly.<br>\u2022  Lunch boxes are not available.<br>\u2022  Max capacity: 70 pax.<br>\u2022  Pets are not accepted in the restaurant.<br>\u2022  Our restaurant is kids friendly.<br><br><strong>Restaurant Hakka:<\/strong><br>\u2022  Asian, Casual Dining<br>\u2022  Indoor<br>\u2022  Open on Tue, Thu and Sat.<br>\u2022  Open all year.<br>\u2022  Open for hotel residents only.<br>\u2022  Reservation is not mandatory.<br>\u2022  Kids friendly.<br>\u2022  Lunch boxes are not available.<br>\u2022  Max capacity: 43 pax.<br>\u2022  Pets are not accepted in the restaurant.<br>\u2022  Our restaurant is kids friendly.<br><br><strong>Restaurant El Botanero:<\/strong><br>\u2022  Mexican, Fast Casual<br>\u2022  Outdoor<br>\u2022  Open 7\/7.<br>\u2022  Open all year.<br>\u2022  Opening times:<br>\u2002\u2022   from 08:00 to 21:00.<br>\u2022  Open for hotel residents only.<br>\u2022  Reservation is not mandatory.<br>\u2022  Kids friendly.<br>\u2022  Lunch boxes are not available.<br>\u2022  Max capacity: 60 pax.<br>\u2022  Pets are not accepted in the restaurant.<br>\u2022  Our restaurant is kids friendly.<br><br><strong>Restaurant Brown Bag Coffee Corner:<\/strong><br>\u2022  International, Cafe<br>\u2022  Indoor<br>\u2022  Open 7\/7.<br>\u2022  Open all year.<br>\u2022  Opening times:<br>\u2002\u2022   from 06:00 to 20:00.<br>\u2022  Open for hotel residents only.<br>\u2022  Reservation is not mandatory.<br>\u2022  Kids friendly.<br>\u2022  Lunch boxes are not available.<br>\u2022  Max capacity: 18 pax.<br>\u2022  Pets are not accepted in the restaurant.<br>\u2022  Our restaurant is kids friendly.<br>\",\"dateModified\":\"2026-10-02T20:18:23.371Z\"}},{\"@type\":\"Question\",\"@id\":\"#q-11-01\",\"name\":\"What time is the check in at Oleo Beach Cancun hotel ?\",\"identifier\":\"11-01\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"@id\":\"#a-11-01\",\"text\":\"You are able to check in anytime after 15:00.<br>We do not offer an early check-in.<br>Guests who arrive early can use our facilities free of charge before check-in.\",\"dateModified\":\"2026-10-02T16:27:24.737Z\"}},{\"@type\":\"Question\",\"@id\":\"#q-13-17\",\"name\":\"Can Oleo Beach Cancun hotel arrange special requests like wine, birthday cake, flowers, decoration, etc. ?\",\"identifier\":\"13-17\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"@id\":\"#a-13-17\",\"text\":\"We apologise that we are unable to accommodate special requests.\",\"dateModified\":\"2026-09-14T20:00:51.175Z\"}},{\"@type\":\"Question\",\"@id\":\"#q-10-03\",\"name\":\"How can I confirm my booking with the Oleo Beach Cancun hotel?\",\"identifier\":\"10-03\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"@id\":\"#a-10-03\",\"text\":\"<strong>\u2022 If you have booked directly with the hotel:<\/strong><br>To confirm your reservation, please send an email to: reservas.oleo@dchotels.mx with the following information:<br>Check-in date<br>Full name<br>Reservation or accommodation number<br>Phone number<br>Email address<br><strong><br> \u2022 If you have booked through an OTA (Booking, Expedia..):<\/strong><br>You can check the status of your reservation by referring to the confirmation email you received from the OTA and checking the OTA's app.\",\"dateModified\":\"2026-09-23T16:00:35.883Z\"}},{\"@type\":\"Question\",\"@id\":\"#q-13-61\",\"name\":\"Do you provide flight & hotel packages at the Oleo Beach Cancun hotel?\",\"identifier\":\"13-61\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"@id\":\"#a-13-61\",\"text\":\"We don\u2019t provide packaged deals (flights + hotel)<br>Inbound flights every day.<br>Outbound flights every day.\",\"dateModified\":\"2026-09-01T15:29:15.497Z\"}},{\"@type\":\"Question\",\"@id\":\"#q-10-04\",\"name\":\"How can I modify my booking with the Oleo Beach Cancun hotel?\",\"identifier\":\"10-04\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"@id\":\"#a-10-04\",\"text\":\"<strong>To modify your booking:<\/strong><br>\u2022 If you have booked directly with the hotel:<br>Please send an email to: reservas.oleo@dchotels.mx with the following information:<br>Requested modification<br>Check-in date<br>Full name<br>Reservation or accommodation number<br>Phone number<br>Email address<br><br> \u2022 If you have booked through an OTA (Booking, Expedia..):<br>Reservations made through any OTA must be managed directly with the OTA.<br>Follow the steps below:<br>1-Access your booking confirmation email and visit the OTA website or app.<br>2-Choose the option to modify the reservation.<br>Any modifications to the reservation will depend on the terms and conditions clearly displayed at the time of booking, in the confirmation email or on the App or dashboard used to make your reservation.<br>The hotel is not able to make any exceptions to these policies.<br><br>If a modification fee applies, we will let you know before processing your request.<br><br><strong>To extend your stay:<\/strong><br>Please send an email to: reservas.oleo@dchotels.mx with the following information:<br>Booking source (Direct, Booking.com, etc).<br>Check-in date<br>Check-out date<br>Required check-in date<br>Required check out date<br>Full name<br>Reservation or accommodation number<br>Phone number<br>Email address<br><br><strong>To add guest(s) to your booking:<\/strong><br>Please send an email to: reservas.oleo@dchotels.mx with the following information:<br>Booking source (Direct, Booking.com, etc).<br>Check-in date<br>Full name<br>Number of guests<br>Guest's age<br>Number of baby cots<br>Number of rooms<br>Email address<br>Phone number<br><br>If a modification fee applies, we will let you know before processing your request.\",\"dateModified\":\"2026-09-23T16:00:36.312Z\"}},{\"@type\":\"Question\",\"@id\":\"#q-16-10\",\"name\":\"Are pets allowed at the Oleo Beach Cancun hotel?\",\"identifier\":\"16-10\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"@id\":\"#a-16-10\",\"text\":\"<strong>Pets are accepted at the hotel<\/strong><br>\u2022 We cannot guarantee pet-free rooms.<br>\u2022 We are only able to accept dogs.<br>\u2022 All pets must be held on a leash or in a cage in all public areas.<br>\u2022 Cage: not required.<br>\u2022 Vaccination card: mandatory.<br>\u2022 Pets must stay with their owner at all times and cannot be left alone in the room.<br>\u2022 Quiet pets only.<br>\u2022 Pet requests must be submitted to the front desk before arrival.<br><br> <strong>Restrictions<\/strong><br>\u2022 Maximum 1 pet(s) per room.<br>\u2022 Maximum weight: 10 kg.<br><br> <strong>Fees<\/strong><br>\u2022 Pet fee: 55 USD\/day.<br>\u2022 Certified service or emotional support animal fee: No fee required.<br>\u2022 Cleaning fee: No fee required.<br>\u2022 Incidental deposit (refundable): No deposit required.<br><br> <strong>Pet-friendly areas<\/strong><br>\u2022 Pet-friendly areas: Garden<br>\u2022 Pets are not allowed in: Public area, Conference rooms, Courtyard, Breakfast room, Oleo Spa, Main Oceanfront Pool, Jacuzzi, El Lobby Bar, Pool Bar, Beaches, Gym, Azul, Almar, Hakka, El Botanero and Brown Bag Coffee Corner<br><br> <strong>Amenities &amp; Services<\/strong><br>\u2022 <strong>Pet sitting:<\/strong> available for free.<br>\u2022 <strong>Dog walking:<\/strong> not available<br>\u2022 <strong>Pet bed:<\/strong> available for free.<br>\u2022 <strong>Pet food:<\/strong> available for free.<br>\u2022 <strong>Pet bowls:<\/strong> not available<br>\u2022 <strong>Litter box:<\/strong> not available<br>\u2022 <strong>Pet toys:<\/strong> available for free.<br>\",\"dateModified\":\"2026-10-20T14:39:05.260Z\"}},{\"@type\":\"Question\",\"@id\":\"#q-19-30\",\"name\":\"What is the closest beach to Oleo Beach Cancun hotel ?\",\"identifier\":\"19-30\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"@id\":\"#a-19-30\",\"text\":\"We have our own private beach which is not patrolled by lifeguards.<br>The main services available are: shuttle, sun loungers, parasols, beach towels &amp; activities for kids.<br>Pets are not allowed in this area.<br>This is a safe swimming area.<br>The water is free of Sargassum seaweed all year.\",\"dateModified\":\"2026-09-30T18:56:40.520Z\"}},{\"@type\":\"Question\",\"@id\":\"#q-15-61\",\"name\":\"Does Oleo Beach Cancun hotel have rooms with balcony ?\",\"identifier\":\"15-61\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"@id\":\"#a-15-61\",\"text\":\"All rooms have opening windows.<br><strong>Standard \u2013 2 Double<\/strong>:<br>Balcony guaranteed.<br><br><strong>Standard \u2013 King<\/strong>:<br>Balcony guaranteed.<br><br><strong>Superior Sunset \u2013 2 Double<\/strong>:<br>Balcony guaranteed.<br><br><strong>Standard 180\u00b0 View<\/strong>:<br>Balcony guaranteed.<br>Surface: 15.5 m\u00b2 \/ 167 SQF<br><br><strong>Inspira Superior Ocean View<\/strong>:<br>Balcony guaranteed.<br><br><strong>Inspira Junior Suite Ocean Front<\/strong>:<br>Balcony guaranteed.<br><br><strong>Inspira Romance Suite<\/strong>:<br>Balcony guaranteed.<br><br><strong>Inspira Master Suite<\/strong>:<br>Balcony not available.<br><br><br>To make a specific room request:<br>If you have not booked yet: please indicate your request in the \\\"comment\\\" section when booking.<br>If you have already booked: please send an email to: reservas.oleo@dchotels.mx with the following information:<br>\u2003\u2022  Full name<br>\u2003\u2022  Check-in date<br>\u2003\u2022  Request<br>\u2003\u2022  Reservation or accommodation number<br>\u2003\u2022  Phone number<br>\u2003\u2022  Email address\",\"dateModified\":\"2026-09-25T09:39:18.416Z\"}},{\"@type\":\"Question\",\"@id\":\"#q-17-61\",\"name\":\"Is there a swimming pool at Oleo Beach Cancun hotel ?\",\"identifier\":\"17-61\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"@id\":\"#a-17-61\",\"text\":\"Have a look at our swimming pools list below:<br>\u2022<strong>Main Oceanfront Pool<\/strong>:<br> - Outdoor<br> - Smoking not allowed<br> - Wheelchair not accessible<br> - Wheelchair ramp\/lift not available<br> - Pets are not allowed in this area<br> - Open all year<br> - No age restriction<br> - Size: L:35 M, W:8 M, D:1.1 M<br> - Access is free for hotel residents<br>-Access is not free for hotel restaurant customers<br> - Open to public: No<br> - Spa access: not included<br> - No time limit<br> - Max capacity: 100 pax<br> - Reservation is not mandatory<br> - Shower: Yes<br> - Seawater: No<br> - Chlorine: Yes<br> - Swimming caps: not mandatory<br> - Inflatables: not allowed<br> - Life jacket for kids: No<br>\u2022<strong>Jacuzzi<\/strong>:<br> - Outdoor<br> - Smoking not allowed<br> - Wheelchair not accessible<br> - Wheelchair ramp\/lift not available<br> - Pets are not allowed in this area<br> - Open all year<br> - No age restriction<br> - Size: L:8.7 M, W:2.7 M, D:1 M<br> - Access is free for hotel residents<br>-Access is not free for hotel restaurant customers<br> - Open to public: No<br> - Spa access: not included<br> - No time limit<br> - Max capacity: 10 pax<br> - Reservation is not mandatory<br> - Shower: No<br> - Seawater: No<br> - Chlorine: Yes<br> - Swimming caps: not mandatory<br> - Inflatables: not allowed<br> - Life jacket for kids: No\",\"dateModified\":\"2026-10-20T14:39:05.211Z\"}},{\"@type\":\"Question\",\"@id\":\"#q-11-21\",\"name\":\"May we leave our luggage before check in, at Oleo Beach Cancun hotel ?\",\"identifier\":\"11-21\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"@id\":\"#a-11-21\",\"text\":\"Secure luggage storage is available for all our guests for free before check-in and after check-out.\",\"dateModified\":\"2026-09-01T15:19:13.840Z\"}},{\"@type\":\"Question\",\"@id\":\"#q-13-18\",\"name\":\"Can I make a special request for my stay at the Oleo Beach Cancun hotel ?\",\"identifier\":\"13-18\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"@id\":\"#a-13-18\",\"text\":\"To make a special request reservation, please send an email to: recepcion.oleo@dchotels.mx with the following information: <br> \u2003\u2022  Desired date<br>\u2003\u2022  Special request (please explain in few words your requirements)<br>\u2003\u2022  Reservation or accommodation number<br>\u2003\u2022  Email address <br>\u2003\u2022  Phone number\",\"dateModified\":\"2026-10-04T16:02:39.624Z\"}},{\"@type\":\"Question\",\"@id\":\"#q-13-47\",\"name\":\"How can I get an invoice from the Oleo Beach Cancun hotel?\",\"identifier\":\"13-47\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"@id\":\"#a-13-47\",\"text\":\"To request an invoice, please send an email to: facturacxp.oleo@dchotels.mx with the following information:<br><br>\u2003\u2022  Reservation or accommodation number (if you have one)<br>\u2003\u2022  Email address<br>\u2003\u2022  Phone number\",\"dateModified\":\"2026-09-30T18:37:31.763Z\"}},{\"@type\":\"Question\",\"@id\":\"#q-13-51\",\"name\":\"Does hotel Oleo Beach Cancun offer private transfer to\/from airports or train stations?\",\"identifier\":\"13-51\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"@id\":\"#a-13-51\",\"text\":\"The resort does not operate its own transfer service, but the concierge can arrange a private airport transfer from Canc\u00fan International Airport (CUN), about a 20\u201330 minute drive away.<br>\",\"dateModified\":\"2026-10-04T16:05:10.174Z\"}},{\"@type\":\"Question\",\"@id\":\"#q-13-50\",\"name\":\"How can we get to Oleo Beach Cancun hotel from the closest airport or train station ?\",\"identifier\":\"13-50\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"@id\":\"#a-13-50\",\"text\":\"Public transport options are:<br><br><strong>Airports<\/strong><br>\u2022  Canc\u00fan International (CUN), 25 km\/15 mi, directions <a href=\\\"https:\/\/qt.im\/4sLz\\\">here<\/a><br><br><strong>Train stations<\/strong><br>\u2022  Canc\u00fan Aeropuerto (Tren Maya), 14 km\/9 mi, directions <a href=\\\"https:\/\/qt.im\/4sLG\\\">here<\/a><br><br> <strong>Others<\/strong><br>\u2022  ADO Bus Terminal (Canc\u00fan Centro), 25 km\/15 mi, directions <a href=\\\"https:\/\/qt.im\/4sLB\\\">here<\/a><br>\u2022  R-1 Kukulc\u00e1n Bus Stop, 6 km\/4 mi, directions <a href=\\\"https:\/\/qt.im\/4sLD\\\">here<\/a><br>\u2022  El Rey Archaeological Site, 10 km\/6 mi, directions <a href=\\\"https:\/\/qt.im\/4sLE\\\">here<\/a><br>\u2022  Plaza La Isla Shopping Village, 6 km\/4 mi, directions <a href=\\\"https:\/\/qt.im\/4sLF\\\">here<\/a>\",\"dateModified\":\"2026-09-30T18:37:50.206Z\"}},{\"@type\":\"Question\",\"@id\":\"#q-13-55\",\"name\":\"Does Oleo Beach Cancun hotel provide shuttle services to and from airports ?\",\"identifier\":\"13-55\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"@id\":\"#a-13-55\",\"text\":\"We do not offer shuttle services.\",\"dateModified\":\"2026-09-14T20:01:14.605Z\"}},{\"@type\":\"Question\",\"@id\":\"#q-13-01\",\"name\":\"Is there a parking at Oleo Beach Cancun hotel ?\",\"identifier\":\"13-01\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"@id\":\"#a-13-01\",\"text\":\"<strong>Parking services:<\/strong><br>We do have parking.<br>Parking is available for guests only.<br>Parking cannot be booked in advance.<br><br><strong>Parking Rates:<\/strong><br>Standard parking price for guests: Free<br> <br>Unfortunately we do not have a valet parking service.<br><br><strong>Parking location and access<\/strong>: <br>The parking is open 24\/7.<br>In-and-out privileges:<br>You can exit and enter anytime without extra charges.<br>It is possible to access the parking area before check-in.<br>It is possible to continue to use the parking after check-out until 19:00.<br><br><strong>Parking description<\/strong>:<br>Our parking has 30 spots.<br>Max vehicle length: 200 cm.<br>Max vehicle width: 200 cm.<br>The parking area is not covered.<br>Our parking is not accessible to persons with disabilities.<br>The parking is secured.<br>The parking is equipped with CCTV cameras.<br><br><strong>Accepted vehicles<\/strong>:<br>Accepted vehicle types: Bike, Minivan, Mobility scooter, Motorbike, Pick-up, Sedan, SUV.<br>We are not able to accept the following vehicles: Bus, Caravan, Gas vehicle, RV, Trailer, Truck.<br><br>We have bike parking facilities.<br>Bike parking is secured.<br>Bike parking location: located at the main parking area.<br>Bike parking is available for free.<br>Our parking is not equipped with bike maintenance tools.<br>Bikes cannot be stored in your room.<br><br>Street parking is not available.\",\"dateModified\":\"2026-09-30T16:06:22.692Z\"}},{\"@type\":\"Question\",\"@id\":\"#q-10-02\",\"name\":\"What is Oleo Beach Cancun hotel star rating ?\",\"identifier\":\"10-02\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"@id\":\"#a-10-02\",\"text\":\"Our hotel is part of DC Hotels. <br>- Star rating: 3 stars. <br>- Service category: Midscale.<br>More info <a href=\\\"https:\/\/qt.im\/ejX\\\">here<\/a>\",\"dateModified\":\"2026-09-14T20:00:41.180Z\"}},{\"@type\":\"Question\",\"@id\":\"#q-10-05\",\"name\":\"What is the cancellation policy for Oleo Beach Cancun hotel ?\",\"identifier\":\"10-05\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"@id\":\"#a-10-05\",\"text\":\"Cancellation and prepayment terms vary by rate plan and are shown during booking. Reservations must be guaranteed with a credit card. In case of early departure, the full amount of the stay is charged.\",\"dateModified\":\"2026-10-02T14:35:48.390Z\"}}]}<\/script><style>\r\ninput[type='checkbox'].qt-faq-toggle { display: none; }\r\n.qt-faq-wrap-collapsible { margin: 1.2rem 0; }\r\n.qt-faq-lbl-toggle {\r\n  display: block;\r\n  font-size: 1.2rem;\r\n  padding: 1rem;\r\n  color: rgb(0, 0, 0);\r\n  background: rgba(0, 0, 0, 0.2);\r\n  border-radius: 0px;\r\n  cursor: pointer;\r\n  margin: 0;\r\n  transition: all ease-out 0s;\r\n}\r\n.qt-faq-lbl-toggle > h2 { font-size: inherit; color: inherit; display: inline; margin: 0; }\r\n.qt-faq-lbl-toggle:hover { color: rgba(0, 0, 0, 0.8); }\r\n.qt-faq-lbl-toggle::before {\r\n  content: ' ';\r\n  display: inline-block;\r\n  border-bottom: 5px solid;\r\n  border-left: 5px solid transparent;\r\n  border-right: 5px solid transparent;\r\n  vertical-align: middle;\r\n  margin-left: 0.7rem;\r\n  margin-right: 0.7rem;\r\n  transform: translateY(-2px);\r\n  transition: transform ease-out 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hotel?<\/h2><\/label><div id=\"a-16-02\" class=\"qt-faq-collapsible-content\"><p>To reach the hotel staff, please find the details for each department below:<br><br>            <strong>Reception<\/strong><br>          Email: <a dir=\"ltr\" href=\"mailto:recepcion.oleo@dchotels.mx\">recepcion.oleo@dchotels.mx<\/a><br>Phone:  <a dir=\"ltr\" href=\"tel:+52 998 705 5861\">+52 998 705 5861<\/a><br>Toll-Free #: Not available<br>SMS: Not available<br><br>            <strong>Reservation<\/strong><br>          Email: <a dir=\"ltr\" href=\"mailto:reservas.oleo@dchotels.mx\">reservas.oleo@dchotels.mx<\/a><br>Phone:  <a dir=\"ltr\" href=\"tel:+52 998 705 5861\">+52 998 705 5861<\/a><br>Toll-Free #: Not available<br>SMS: Not available<br><br>            <strong>Spa<\/strong><br>          Email: <a dir=\"ltr\" href=\"mailto:spa.oleo@dchotels.mx\">spa.oleo@dchotels.mx<\/a><br>Phone:  <a dir=\"ltr\" href=\"tel:+52 998 705 5861\">+52 998 705 5861<\/a><br>Toll-Free #: Not available<br>SMS: Not available<br><br>            <strong>Invoice<\/strong><br>          Email: <a dir=\"ltr\" href=\"mailto:facturacxp.oleo@dchotels.mx\">facturacxp.oleo@dchotels.mx<\/a><br>Phone:  <a dir=\"ltr\" href=\"tel:+52 998 705 5861\">+52 998 705 5861<\/a><br>Toll-Free #: Not available<br>SMS: Not available<\/p><\/div><\/div>\n<div id=\"q-18-01\" class=\"qt-faq-wrap-collapsible\"><input type=\"checkbox\" class=\"qt-faq-toggle\" id=\"qt-faq-18-01\"><label for=\"qt-faq-18-01\" class=\"qt-faq-lbl-toggle\"><h2>Is there a restaurant in Oleo Beach Cancun hotel ?<\/h2><\/label><div id=\"a-18-01\" class=\"qt-faq-collapsible-content\"><p>Definitely, Oleo Beach Cancun has 5 restaurants:<br><br><strong>Restaurant Azul:<\/strong><br>\u2022  International, Buffet<br>\u2022  Indoor<br>\u2022  Open 7\/7.<br>\u2022  Open all year.<br>\u2022  Opening times:<br>\u2002\u2022   from 11:00 to 20:00.<br>\u2022  Open for hotel residents only.<br>\u2022  Reservation is not mandatory.<br>\u2022  Kids friendly.<br>\u2022  Lunch boxes are not available.<br>\u2022  Max capacity: 98 pax.<br>\u2022  Pets are not accepted in the restaurant.<br>\u2022  Our restaurant is kids friendly.<br><br><strong>Restaurant Almar:<\/strong><br>\u2022  Mediterranean, Fine Dining<br>\u2022  Indoor<br>\u2022  Open on Mon, Wed, Fri and Sun.<br>\u2022  Open all year.<br>\u2022  Open for hotel residents only.<br>\u2022  Reservation is not mandatory.<br>\u2022  Kids friendly.<br>\u2022  Lunch boxes are not available.<br>\u2022  Max capacity: 70 pax.<br>\u2022  Pets are not accepted in the restaurant.<br>\u2022  Our restaurant is kids friendly.<br><br><strong>Restaurant Hakka:<\/strong><br>\u2022  Asian, Casual Dining<br>\u2022  Indoor<br>\u2022  Open on Tue, Thu and Sat.<br>\u2022  Open all year.<br>\u2022  Open for hotel residents only.<br>\u2022  Reservation is not mandatory.<br>\u2022  Kids friendly.<br>\u2022  Lunch boxes are not available.<br>\u2022  Max capacity: 43 pax.<br>\u2022  Pets are not accepted in the restaurant.<br>\u2022  Our restaurant is kids friendly.<br><br><strong>Restaurant El Botanero:<\/strong><br>\u2022  Mexican, Fast Casual<br>\u2022  Outdoor<br>\u2022  Open 7\/7.<br>\u2022  Open all year.<br>\u2022  Opening times:<br>\u2002\u2022   from 08:00 to 21:00.<br>\u2022  Open for hotel residents only.<br>\u2022  Reservation is not mandatory.<br>\u2022  Kids friendly.<br>\u2022  Lunch boxes are not available.<br>\u2022  Max capacity: 60 pax.<br>\u2022  Pets are not accepted in the restaurant.<br>\u2022  Our restaurant is kids friendly.<br><br><strong>Restaurant Brown Bag Coffee Corner:<\/strong><br>\u2022  International, Cafe<br>\u2022  Indoor<br>\u2022  Open 7\/7.<br>\u2022  Open all year.<br>\u2022  Opening times:<br>\u2002\u2022   from 06:00 to 20:00.<br>\u2022  Open for hotel residents only.<br>\u2022  Reservation is not mandatory.<br>\u2022  Kids friendly.<br>\u2022  Lunch boxes are not available.<br>\u2022  Max capacity: 18 pax.<br>\u2022  Pets are not accepted in the restaurant.<br>\u2022  Our restaurant is kids friendly.<br><\/p><\/div><\/div>\n<div id=\"q-11-01\" class=\"qt-faq-wrap-collapsible\"><input type=\"checkbox\" class=\"qt-faq-toggle\" id=\"qt-faq-11-01\"><label for=\"qt-faq-11-01\" class=\"qt-faq-lbl-toggle\"><h2>What time is the check in at Oleo Beach Cancun hotel ?<\/h2><\/label><div id=\"a-11-01\" class=\"qt-faq-collapsible-content\"><p>You are able to check in anytime after 15:00.<br>We do not offer an early check-in.<br>Guests who arrive early can use our facilities free of charge before check-in.<\/p><\/div><\/div>\n<div id=\"q-13-17\" class=\"qt-faq-wrap-collapsible\"><input type=\"checkbox\" class=\"qt-faq-toggle\" id=\"qt-faq-13-17\"><label for=\"qt-faq-13-17\" class=\"qt-faq-lbl-toggle\"><h2>Can Oleo Beach Cancun hotel arrange special requests like wine, birthday cake, flowers, decoration, etc. ?<\/h2><\/label><div id=\"a-13-17\" class=\"qt-faq-collapsible-content\"><p>We apologise that we are unable to accommodate special requests.<\/p><\/div><\/div>\n<div id=\"q-10-03\" class=\"qt-faq-wrap-collapsible\"><input type=\"checkbox\" class=\"qt-faq-toggle\" id=\"qt-faq-10-03\"><label for=\"qt-faq-10-03\" class=\"qt-faq-lbl-toggle\"><h2>How can I confirm my booking with the Oleo Beach Cancun hotel?<\/h2><\/label><div id=\"a-10-03\" class=\"qt-faq-collapsible-content\"><p><strong>\u2022 If you have booked directly with the hotel:<\/strong><br>To confirm your reservation, please send an email to: reservas.oleo@dchotels.mx with the following information:<br>Check-in date<br>Full name<br>Reservation or accommodation number<br>Phone number<br>Email address<br><strong><br> \u2022 If you have booked through an OTA (Booking, Expedia..):<\/strong><br>You can check the status of your reservation by referring to the confirmation email you received from the OTA and checking the OTA's app.<\/p><\/div><\/div>\n<div id=\"q-13-61\" class=\"qt-faq-wrap-collapsible\"><input type=\"checkbox\" class=\"qt-faq-toggle\" id=\"qt-faq-13-61\"><label for=\"qt-faq-13-61\" class=\"qt-faq-lbl-toggle\"><h2>Do you provide flight &amp; hotel packages at the Oleo Beach Cancun hotel?<\/h2><\/label><div id=\"a-13-61\" class=\"qt-faq-collapsible-content\"><p>We don\u2019t provide packaged deals (flights + hotel)<br>Inbound flights every day.<br>Outbound flights every day.<\/p><\/div><\/div>\n<div id=\"q-10-04\" class=\"qt-faq-wrap-collapsible\"><input type=\"checkbox\" class=\"qt-faq-toggle\" id=\"qt-faq-10-04\"><label for=\"qt-faq-10-04\" class=\"qt-faq-lbl-toggle\"><h2>How can I modify my booking with the Oleo Beach Cancun hotel?<\/h2><\/label><div id=\"a-10-04\" class=\"qt-faq-collapsible-content\"><p><strong>To modify your booking:<\/strong><br>\u2022 If you have booked directly with the hotel:<br>Please send an email to: reservas.oleo@dchotels.mx with the following information:<br>Requested modification<br>Check-in date<br>Full name<br>Reservation or accommodation number<br>Phone number<br>Email address<br><br> \u2022 If you have booked through an OTA (Booking, Expedia..):<br>Reservations made through any OTA must be managed directly with the OTA.<br>Follow the steps below:<br>1-Access your booking confirmation email and visit the OTA website or app.<br>2-Choose the option to modify the reservation.<br>Any modifications to the reservation will depend on the terms and conditions clearly displayed at the time of booking, in the confirmation email or on the App or dashboard used to make your reservation.<br>The hotel is not able to make any exceptions to these policies.<br><br>If a modification fee applies, we will let you know before processing your request.<br><br><strong>To extend your stay:<\/strong><br>Please send an email to: reservas.oleo@dchotels.mx with the following information:<br>Booking source (Direct, Booking.com, etc).<br>Check-in date<br>Check-out date<br>Required check-in date<br>Required check out date<br>Full name<br>Reservation or accommodation number<br>Phone number<br>Email address<br><br><strong>To add guest(s) to your booking:<\/strong><br>Please send an email to: reservas.oleo@dchotels.mx with the following information:<br>Booking source (Direct, Booking.com, etc).<br>Check-in date<br>Full name<br>Number of guests<br>Guest's age<br>Number of baby cots<br>Number of rooms<br>Email address<br>Phone number<br><br>If a modification fee applies, we will let you know before processing your request.<\/p><\/div><\/div>\n<div id=\"q-16-10\" class=\"qt-faq-wrap-collapsible\"><input type=\"checkbox\" class=\"qt-faq-toggle\" id=\"qt-faq-16-10\"><label for=\"qt-faq-16-10\" class=\"qt-faq-lbl-toggle\"><h2>Are pets allowed at the Oleo Beach Cancun hotel?<\/h2><\/label><div id=\"a-16-10\" class=\"qt-faq-collapsible-content\"><p><strong>Pets are accepted at the hotel<\/strong><br>\u2022 We cannot guarantee pet-free rooms.<br>\u2022 We are only able to accept dogs.<br>\u2022 All pets must be held on a leash or in a cage in all public areas.<br>\u2022 Cage: not required.<br>\u2022 Vaccination card: mandatory.<br>\u2022 Pets must stay with their owner at all times and cannot be left alone in the room.<br>\u2022 Quiet pets only.<br>\u2022 Pet requests must be submitted to the front desk before arrival.<br><br> <strong>Restrictions<\/strong><br>\u2022 Maximum 1 pet(s) per room.<br>\u2022 Maximum weight: 10 kg.<br><br> <strong>Fees<\/strong><br>\u2022 Pet fee: 55 USD\/day.<br>\u2022 Certified service or emotional support animal fee: No fee required.<br>\u2022 Cleaning fee: No fee required.<br>\u2022 Incidental deposit (refundable): No deposit required.<br><br> <strong>Pet-friendly areas<\/strong><br>\u2022 Pet-friendly areas: Garden<br>\u2022 Pets are not allowed in: Public area, Conference rooms, Courtyard, Breakfast room, Oleo Spa, Main Oceanfront Pool, Jacuzzi, El Lobby Bar, Pool Bar, Beaches, Gym, Azul, Almar, Hakka, El Botanero and Brown Bag Coffee Corner<br><br> <strong>Amenities &amp; Services<\/strong><br>\u2022 <strong>Pet sitting:<\/strong> available for free.<br>\u2022 <strong>Dog walking:<\/strong> not available<br>\u2022 <strong>Pet bed:<\/strong> available for free.<br>\u2022 <strong>Pet food:<\/strong> available for free.<br>\u2022 <strong>Pet bowls:<\/strong> not available<br>\u2022 <strong>Litter box:<\/strong> not available<br>\u2022 <strong>Pet toys:<\/strong> available for free.<br><\/p><\/div><\/div>\n<div id=\"q-19-30\" class=\"qt-faq-wrap-collapsible\"><input type=\"checkbox\" class=\"qt-faq-toggle\" id=\"qt-faq-19-30\"><label for=\"qt-faq-19-30\" class=\"qt-faq-lbl-toggle\"><h2>What is the closest beach to Oleo Beach Cancun hotel ?<\/h2><\/label><div id=\"a-19-30\" class=\"qt-faq-collapsible-content\"><p>We have our own private beach which is not patrolled by lifeguards.<br>The main services available are: shuttle, sun loungers, parasols, beach towels &amp; activities for kids.<br>Pets are not allowed in this area.<br>This is a safe swimming area.<br>The water is free of Sargassum seaweed all year.<\/p><\/div><\/div>\n<div id=\"q-15-61\" class=\"qt-faq-wrap-collapsible\"><input type=\"checkbox\" class=\"qt-faq-toggle\" id=\"qt-faq-15-61\"><label for=\"qt-faq-15-61\" class=\"qt-faq-lbl-toggle\"><h2>Does Oleo Beach Cancun hotel have rooms with balcony ?<\/h2><\/label><div id=\"a-15-61\" class=\"qt-faq-collapsible-content\"><p>All rooms have opening windows.<br><strong>Standard \u2013 2 Double<\/strong>:<br>Balcony guaranteed.<br><br><strong>Standard \u2013 King<\/strong>:<br>Balcony guaranteed.<br><br><strong>Superior Sunset \u2013 2 Double<\/strong>:<br>Balcony guaranteed.<br><br><strong>Standard 180\u00b0 View<\/strong>:<br>Balcony guaranteed.<br>Surface: 15.5 m\u00b2 \/ 167 SQF<br><br><strong>Inspira Superior Ocean View<\/strong>:<br>Balcony guaranteed.<br><br><strong>Inspira Junior Suite Ocean Front<\/strong>:<br>Balcony guaranteed.<br><br><strong>Inspira Romance Suite<\/strong>:<br>Balcony guaranteed.<br><br><strong>Inspira Master Suite<\/strong>:<br>Balcony not available.<br><br><br>To make a specific room request:<br>If you have not booked yet: please indicate your request in the \"comment\" section when booking.<br>If you have already booked: please send an email to: reservas.oleo@dchotels.mx with the following information:<br>\u2003\u2022  Full name<br>\u2003\u2022  Check-in date<br>\u2003\u2022  Request<br>\u2003\u2022  Reservation or accommodation number<br>\u2003\u2022  Phone number<br>\u2003\u2022  Email address<\/p><\/div><\/div>\n<div id=\"q-17-61\" class=\"qt-faq-wrap-collapsible\"><input type=\"checkbox\" class=\"qt-faq-toggle\" id=\"qt-faq-17-61\"><label for=\"qt-faq-17-61\" class=\"qt-faq-lbl-toggle\"><h2>Is there a swimming pool at Oleo Beach Cancun hotel ?<\/h2><\/label><div id=\"a-17-61\" class=\"qt-faq-collapsible-content\"><p>Have a look at our swimming pools list below:<br>\u2022<strong>Main Oceanfront Pool<\/strong>:<br> - Outdoor<br> - Smoking not allowed<br> - Wheelchair not accessible<br> - Wheelchair ramp\/lift not available<br> - Pets are not allowed in this area<br> - Open all year<br> - No age restriction<br> - Size: L:35 M, W:8 M, D:1.1 M<br> - Access is free for hotel residents<br>-Access is not free for hotel restaurant customers<br> - Open to public: No<br> - Spa access: not included<br> - No time limit<br> - Max capacity: 100 pax<br> - Reservation is not mandatory<br> - Shower: Yes<br> - Seawater: No<br> - Chlorine: Yes<br> - Swimming caps: not mandatory<br> - Inflatables: not allowed<br> - Life jacket for kids: No<br>\u2022<strong>Jacuzzi<\/strong>:<br> - Outdoor<br> - Smoking not allowed<br> - Wheelchair not accessible<br> - Wheelchair ramp\/lift not available<br> - Pets are not allowed in this area<br> - Open all year<br> - No age restriction<br> - Size: L:8.7 M, W:2.7 M, D:1 M<br> - Access is free for hotel residents<br>-Access is not free for hotel restaurant customers<br> - Open to public: No<br> - Spa access: not included<br> - No time limit<br> - Max capacity: 10 pax<br> - Reservation is not mandatory<br> - Shower: No<br> - Seawater: No<br> - Chlorine: Yes<br> - Swimming caps: not mandatory<br> - Inflatables: not allowed<br> - Life jacket for kids: No<\/p><\/div><\/div>\n<div id=\"q-11-21\" class=\"qt-faq-wrap-collapsible\"><input type=\"checkbox\" class=\"qt-faq-toggle\" id=\"qt-faq-11-21\"><label for=\"qt-faq-11-21\" class=\"qt-faq-lbl-toggle\"><h2>May we leave our luggage before check in, at Oleo Beach Cancun hotel ?<\/h2><\/label><div id=\"a-11-21\" class=\"qt-faq-collapsible-content\"><p>Secure luggage storage is available for all our guests for free before check-in and after check-out.<\/p><\/div><\/div>\n<div id=\"q-13-18\" class=\"qt-faq-wrap-collapsible\"><input type=\"checkbox\" class=\"qt-faq-toggle\" id=\"qt-faq-13-18\"><label for=\"qt-faq-13-18\" class=\"qt-faq-lbl-toggle\"><h2>Can I make a special request for my stay at the Oleo Beach Cancun hotel ?<\/h2><\/label><div id=\"a-13-18\" class=\"qt-faq-collapsible-content\"><p>To make a special request reservation, please send an email to: recepcion.oleo@dchotels.mx with the following information: <br> \u2003\u2022  Desired date<br>\u2003\u2022  Special request (please explain in few words your requirements)<br>\u2003\u2022  Reservation or accommodation number<br>\u2003\u2022  Email address <br>\u2003\u2022  Phone number<\/p><\/div><\/div>\n<div id=\"q-13-47\" class=\"qt-faq-wrap-collapsible\"><input type=\"checkbox\" class=\"qt-faq-toggle\" id=\"qt-faq-13-47\"><label for=\"qt-faq-13-47\" class=\"qt-faq-lbl-toggle\"><h2>How can I get an invoice from the Oleo Beach Cancun hotel?<\/h2><\/label><div id=\"a-13-47\" class=\"qt-faq-collapsible-content\"><p>To request an invoice, please send an email to: facturacxp.oleo@dchotels.mx with the following information:<br><br>\u2003\u2022  Reservation or accommodation number (if you have one)<br>\u2003\u2022  Email address<br>\u2003\u2022  Phone number<\/p><\/div><\/div>\n<div id=\"q-13-51\" class=\"qt-faq-wrap-collapsible\"><input type=\"checkbox\" class=\"qt-faq-toggle\" id=\"qt-faq-13-51\"><label for=\"qt-faq-13-51\" class=\"qt-faq-lbl-toggle\"><h2>Does hotel Oleo Beach Cancun offer private transfer to\/from airports or train stations?<\/h2><\/label><div id=\"a-13-51\" class=\"qt-faq-collapsible-content\"><p>The resort does not operate its own transfer service, but the concierge can arrange a private airport transfer from Canc\u00fan International Airport (CUN), about a 20\u201330 minute drive away.<br><\/p><\/div><\/div>\n<div id=\"q-13-50\" class=\"qt-faq-wrap-collapsible\"><input type=\"checkbox\" class=\"qt-faq-toggle\" id=\"qt-faq-13-50\"><label for=\"qt-faq-13-50\" class=\"qt-faq-lbl-toggle\"><h2>How can we get to Oleo Beach Cancun hotel from the closest airport or train station ?<\/h2><\/label><div id=\"a-13-50\" class=\"qt-faq-collapsible-content\"><p>Public transport options are:<br><br><strong>Airports<\/strong><br>\u2022  Canc\u00fan International (CUN), 25 km\/15 mi, directions <a href=\"https:\/\/qt.im\/4sLz\">here<\/a><br><br><strong>Train stations<\/strong><br>\u2022  Canc\u00fan Aeropuerto (Tren Maya), 14 km\/9 mi, directions <a href=\"https:\/\/qt.im\/4sLG\">here<\/a><br><br> <strong>Others<\/strong><br>\u2022  ADO Bus Terminal (Canc\u00fan Centro), 25 km\/15 mi, directions <a href=\"https:\/\/qt.im\/4sLB\">here<\/a><br>\u2022  R-1 Kukulc\u00e1n Bus Stop, 6 km\/4 mi, directions <a href=\"https:\/\/qt.im\/4sLD\">here<\/a><br>\u2022  El Rey Archaeological Site, 10 km\/6 mi, directions <a href=\"https:\/\/qt.im\/4sLE\">here<\/a><br>\u2022  Plaza La Isla Shopping Village, 6 km\/4 mi, directions <a href=\"https:\/\/qt.im\/4sLF\">here<\/a><\/p><\/div><\/div>\n<div id=\"q-13-55\" class=\"qt-faq-wrap-collapsible\"><input type=\"checkbox\" class=\"qt-faq-toggle\" id=\"qt-faq-13-55\"><label for=\"qt-faq-13-55\" class=\"qt-faq-lbl-toggle\"><h2>Does Oleo Beach Cancun hotel provide shuttle services to and from airports ?<\/h2><\/label><div id=\"a-13-55\" class=\"qt-faq-collapsible-content\"><p>We do not offer shuttle services.<\/p><\/div><\/div>\n<div id=\"q-13-01\" class=\"qt-faq-wrap-collapsible\"><input type=\"checkbox\" class=\"qt-faq-toggle\" id=\"qt-faq-13-01\"><label for=\"qt-faq-13-01\" class=\"qt-faq-lbl-toggle\"><h2>Is there a parking at Oleo Beach Cancun hotel ?<\/h2><\/label><div id=\"a-13-01\" class=\"qt-faq-collapsible-content\"><p><strong>Parking services:<\/strong><br>We do have parking.<br>Parking is available for guests only.<br>Parking cannot be booked in advance.<br><br><strong>Parking Rates:<\/strong><br>Standard parking price for guests: Free<br> <br>Unfortunately we do not have a valet parking service.<br><br><strong>Parking location and access<\/strong>: <br>The parking is open 24\/7.<br>In-and-out privileges:<br>You can exit and enter anytime without extra charges.<br>It is possible to access the parking area before check-in.<br>It is possible to continue to use the parking after check-out until 19:00.<br><br><strong>Parking description<\/strong>:<br>Our parking has 30 spots.<br>Max vehicle length: 200 cm.<br>Max vehicle width: 200 cm.<br>The parking area is not covered.<br>Our parking is not accessible to persons with disabilities.<br>The parking is secured.<br>The parking is equipped with CCTV cameras.<br><br><strong>Accepted vehicles<\/strong>:<br>Accepted vehicle types: Bike, Minivan, Mobility scooter, Motorbike, Pick-up, Sedan, SUV.<br>We are not able to accept the following vehicles: Bus, Caravan, Gas vehicle, RV, Trailer, Truck.<br><br>We have bike parking facilities.<br>Bike parking is secured.<br>Bike parking location: located at the main parking area.<br>Bike parking is available for free.<br>Our parking is not equipped with bike maintenance tools.<br>Bikes cannot be stored in your room.<br><br>Street parking is not available.<\/p><\/div><\/div>\n<div id=\"q-10-02\" class=\"qt-faq-wrap-collapsible\"><input type=\"checkbox\" class=\"qt-faq-toggle\" id=\"qt-faq-10-02\"><label for=\"qt-faq-10-02\" class=\"qt-faq-lbl-toggle\"><h2>What is Oleo Beach Cancun hotel star rating ?<\/h2><\/label><div id=\"a-10-02\" class=\"qt-faq-collapsible-content\"><p>Our hotel is part of DC Hotels. <br>- Star rating: 3 stars. <br>- Service category: Midscale.<br>More info <a href=\"https:\/\/qt.im\/ejX\">here<\/a><\/p><\/div><\/div>\n<div id=\"q-10-05\" class=\"qt-faq-wrap-collapsible\"><input type=\"checkbox\" class=\"qt-faq-toggle\" id=\"qt-faq-10-05\"><label for=\"qt-faq-10-05\" class=\"qt-faq-lbl-toggle\"><h2>What is the cancellation policy for Oleo Beach Cancun hotel ?<\/h2><\/label><div id=\"a-10-05\" class=\"qt-faq-collapsible-content\"><p>Cancellation and prepayment terms vary by rate plan and are shown during booking. Reservations must be guaranteed with a credit card. 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