To reach the hotel staff, please find the details for each department below:
Reception
Email: recepcion.oleo@dchotels.mx
Phone: +52 998 705 5861
Toll-Free #: Not available
SMS: Not available
Reservation
Email: reservas.oleo@dchotels.mx
Phone: +52 998 705 5861
Toll-Free #: Not available
SMS: Not available
Spa
Email: spa.oleo@dchotels.mx
Phone: +52 998 705 5861
Toll-Free #: Not available
SMS: Not available
Invoice
Email: facturacxp.oleo@dchotels.mx
Phone: +52 998 705 5861
Toll-Free #: Not available
SMS: Not available
Definitely, Oleo Beach Cancun has 5 restaurants:
Restaurant Azul:
• International, Buffet
• Indoor
• Open 7/7.
• Open all year.
• Opening times:
• from 11:00 to 20:00.
• Open for hotel residents only.
• Reservation is not mandatory.
• Kids friendly.
• Lunch boxes are not available.
• Max capacity: 98 pax.
• Pets are not accepted in the restaurant.
• Our restaurant is kids friendly.
Restaurant Almar:
• Mediterranean, Fine Dining
• Indoor
• Open on Mon, Wed, Fri and Sun.
• Open all year.
• Open for hotel residents only.
• Reservation is not mandatory.
• Kids friendly.
• Lunch boxes are not available.
• Max capacity: 70 pax.
• Pets are not accepted in the restaurant.
• Our restaurant is kids friendly.
Restaurant Hakka:
• Asian, Casual Dining
• Indoor
• Open on Tue, Thu and Sat.
• Open all year.
• Open for hotel residents only.
• Reservation is not mandatory.
• Kids friendly.
• Lunch boxes are not available.
• Max capacity: 43 pax.
• Pets are not accepted in the restaurant.
• Our restaurant is kids friendly.
Restaurant El Botanero:
• Mexican, Fast Casual
• Outdoor
• Open 7/7.
• Open all year.
• Opening times:
• from 08:00 to 21:00.
• Open for hotel residents only.
• Reservation is not mandatory.
• Kids friendly.
• Lunch boxes are not available.
• Max capacity: 60 pax.
• Pets are not accepted in the restaurant.
• Our restaurant is kids friendly.
Restaurant Brown Bag Coffee Corner:
• International, Cafe
• Indoor
• Open 7/7.
• Open all year.
• Opening times:
• from 06:00 to 20:00.
• Open for hotel residents only.
• Reservation is not mandatory.
• Kids friendly.
• Lunch boxes are not available.
• Max capacity: 18 pax.
• Pets are not accepted in the restaurant.
• Our restaurant is kids friendly.
You are able to check in anytime after 15:00.
We do not offer an early check-in.
Guests who arrive early can use our facilities free of charge before check-in.
We apologise that we are unable to accommodate special requests.
• If you have booked directly with the hotel:
To confirm your reservation, please send an email to: reservas.oleo@dchotels.mx with the following information:
Check-in date
Full name
Reservation or accommodation number
Phone number
Email address
• If you have booked through an OTA (Booking, Expedia..):
You can check the status of your reservation by referring to the confirmation email you received from the OTA and checking the OTA's app.
We don’t provide packaged deals (flights + hotel)
Inbound flights every day.
Outbound flights every day.
To modify your booking:
• If you have booked directly with the hotel:
Please send an email to: reservas.oleo@dchotels.mx with the following information:
Requested modification
Check-in date
Full name
Reservation or accommodation number
Phone number
Email address
• If you have booked through an OTA (Booking, Expedia..):
Reservations made through any OTA must be managed directly with the OTA.
Follow the steps below:
1-Access your booking confirmation email and visit the OTA website or app.
2-Choose the option to modify the reservation.
Any modifications to the reservation will depend on the terms and conditions clearly displayed at the time of booking, in the confirmation email or on the App or dashboard used to make your reservation.
The hotel is not able to make any exceptions to these policies.
If a modification fee applies, we will let you know before processing your request.
To extend your stay:
Please send an email to: reservas.oleo@dchotels.mx with the following information:
Booking source (Direct, Booking.com, etc).
Check-in date
Check-out date
Required check-in date
Required check out date
Full name
Reservation or accommodation number
Phone number
Email address
To add guest(s) to your booking:
Please send an email to: reservas.oleo@dchotels.mx with the following information:
Booking source (Direct, Booking.com, etc).
Check-in date
Full name
Number of guests
Guest's age
Number of baby cots
Number of rooms
Email address
Phone number
If a modification fee applies, we will let you know before processing your request.
Pets are accepted at the hotel
• We cannot guarantee pet-free rooms.
• We are only able to accept dogs.
• All pets must be held on a leash or in a cage in all public areas.
• Cage: not required.
• Vaccination card: mandatory.
• Pets must stay with their owner at all times and cannot be left alone in the room.
• Quiet pets only.
• Pet requests must be submitted to the front desk before arrival.
Restrictions
• Maximum 1 pet(s) per room.
• Maximum weight: 10 kg.
Fees
• Pet fee: 55 USD/day.
• Certified service or emotional support animal fee: No fee required.
• Cleaning fee: No fee required.
• Incidental deposit (refundable): No deposit required.
Pet-friendly areas
• Pet-friendly areas: Garden
• Pets are not allowed in: Public area, Conference rooms, Courtyard, Breakfast room, Oleo Spa, Main Oceanfront Pool, Jacuzzi, El Lobby Bar, Pool Bar, Beaches, Gym, Azul, Almar, Hakka, El Botanero and Brown Bag Coffee Corner
Amenities & Services
• Pet sitting: available for free.
• Dog walking: not available
• Pet bed: available for free.
• Pet food: available for free.
• Pet bowls: not available
• Litter box: not available
• Pet toys: available for free.
We have our own private beach which is not patrolled by lifeguards.
The main services available are: shuttle, sun loungers, parasols, beach towels & activities for kids.
Pets are not allowed in this area.
This is a safe swimming area.
The water is free of Sargassum seaweed all year.
All rooms have opening windows.
Standard – 2 Double:
Balcony guaranteed.
Standard – King:
Balcony guaranteed.
Superior Sunset – 2 Double:
Balcony guaranteed.
Standard 180° View:
Balcony guaranteed.
Surface: 15.5 m² / 167 SQF
Inspira Superior Ocean View:
Balcony guaranteed.
Inspira Junior Suite Ocean Front:
Balcony guaranteed.
Inspira Romance Suite:
Balcony guaranteed.
Inspira Master Suite:
Balcony not available.
To make a specific room request:
If you have not booked yet: please indicate your request in the "comment" section when booking.
If you have already booked: please send an email to: reservas.oleo@dchotels.mx with the following information:
• Full name
• Check-in date
• Request
• Reservation or accommodation number
• Phone number
• Email address
Have a look at our swimming pools list below:
•Main Oceanfront Pool:
- Outdoor
- Smoking not allowed
- Wheelchair not accessible
- Wheelchair ramp/lift not available
- Pets are not allowed in this area
- Open all year
- No age restriction
- Size: L:35 M, W:8 M, D:1.1 M
- Access is free for hotel residents
-Access is not free for hotel restaurant customers
- Open to public: No
- Spa access: not included
- No time limit
- Max capacity: 100 pax
- Reservation is not mandatory
- Shower: Yes
- Seawater: No
- Chlorine: Yes
- Swimming caps: not mandatory
- Inflatables: not allowed
- Life jacket for kids: No
•Jacuzzi:
- Outdoor
- Smoking not allowed
- Wheelchair not accessible
- Wheelchair ramp/lift not available
- Pets are not allowed in this area
- Open all year
- No age restriction
- Size: L:8.7 M, W:2.7 M, D:1 M
- Access is free for hotel residents
-Access is not free for hotel restaurant customers
- Open to public: No
- Spa access: not included
- No time limit
- Max capacity: 10 pax
- Reservation is not mandatory
- Shower: No
- Seawater: No
- Chlorine: Yes
- Swimming caps: not mandatory
- Inflatables: not allowed
- Life jacket for kids: No
Secure luggage storage is available for all our guests for free before check-in and after check-out.
To make a special request reservation, please send an email to: recepcion.oleo@dchotels.mx with the following information:
• Desired date
• Special request (please explain in few words your requirements)
• Reservation or accommodation number
• Email address
• Phone number
To request an invoice, please send an email to: facturacxp.oleo@dchotels.mx with the following information:
• Reservation or accommodation number (if you have one)
• Email address
• Phone number
The resort does not operate its own transfer service, but the concierge can arrange a private airport transfer from Cancún International Airport (CUN), about a 20–30 minute drive away.
Public transport options are:
Airports
• Cancún International (CUN), 25 km/15 mi, directions here
Train stations
• Cancún Aeropuerto (Tren Maya), 14 km/9 mi, directions here
Others
• ADO Bus Terminal (Cancún Centro), 25 km/15 mi, directions here
• R-1 Kukulcán Bus Stop, 6 km/4 mi, directions here
• El Rey Archaeological Site, 10 km/6 mi, directions here
• Plaza La Isla Shopping Village, 6 km/4 mi, directions here
We do not offer shuttle services.
Parking services:
We do have parking.
Parking is available for guests only.
Parking cannot be booked in advance.
Parking Rates:
Standard parking price for guests: Free
Unfortunately we do not have a valet parking service.
Parking location and access:
The parking is open 24/7.
In-and-out privileges:
You can exit and enter anytime without extra charges.
It is possible to access the parking area before check-in.
It is possible to continue to use the parking after check-out until 19:00.
Parking description:
Our parking has 30 spots.
Max vehicle length: 200 cm.
Max vehicle width: 200 cm.
The parking area is not covered.
Our parking is not accessible to persons with disabilities.
The parking is secured.
The parking is equipped with CCTV cameras.
Accepted vehicles:
Accepted vehicle types: Bike, Minivan, Mobility scooter, Motorbike, Pick-up, Sedan, SUV.
We are not able to accept the following vehicles: Bus, Caravan, Gas vehicle, RV, Trailer, Truck.
We have bike parking facilities.
Bike parking is secured.
Bike parking location: located at the main parking area.
Bike parking is available for free.
Our parking is not equipped with bike maintenance tools.
Bikes cannot be stored in your room.
Street parking is not available.
Our hotel is part of DC Hotels.
- Star rating: 3 stars.
- Service category: Midscale.
More info here
Cancellation and prepayment terms vary by rate plan and are shown during booking. Reservations must be guaranteed with a credit card. In case of early departure, the full amount of the stay is charged.